Last Updated: May 28, 2025

Your privacy is critically important to us. At OrganicHands.in, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim for full transparency on how we gather, use, and share your personal information.

This Privacy Policy applies to information that we collect about you when you use our website, OrganicHands.in.

1. Information We Collect

We collect information about you only if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.

  • Information You Provide to Us:
    • Account Information: When you create an account, we ask for basic information like your name, email address, and password.
    • Transaction Information: When you make a purchase, we collect information related to your order, such as your billing address, shipping address, payment information (though credit card details are typically processed by secure payment gateways and not stored by us), and contact details.
    • Communications with Us: When you communicate with us via email or our contact forms, we collect the content of your communication and any information you choose to provide.
  • Information We Automatically Collect:
    • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
    • Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions you take on our Website—like viewing pages, products viewed, and features used.
    • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
    • Information from Cookies & Other Technologies: We use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and deliver targeted ads.

2. How We Use Information

We use information about you for the purposes listed below:

  • To Provide Our Services: To process your orders, ship your products, and manage your account.
  • To Improve and Develop Our Services: To understand how users interact with our Website, so we can make it more intuitive, efficient, and user-friendly.
  • To Communicate with You: To send you transaction notifications, order updates, customer service responses, and, with your consent, promotional emails or newsletters.
  • To Ensure Security: To detect and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of OrganicHands and others.
  • To Comply with Legal Obligations: To comply with legal requirements and regulations, such as tax and consumer protection laws.

3. Sharing Information

We do not sell your personal information. We share information about you in limited circumstances, and with appropriate safeguards on your privacy:

  • Third-Party Vendors: We may share information with third-party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us fulfill your orders (e.g., shipping companies), process payments, provide customer support, and perform analytics.
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To Protect Rights and Property: We may disclose information when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of OrganicHands, third parties, or the public at large.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that OrganicHands goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information.
  • With Your Consent: We may share and disclose information with your consent or at your direction.

4. How Long We Keep Information

We generally discard information about you when we no longer need it for the purposes for which we collect and use it – and we are not legally required to keep it. For example, we keep order information for tax and warranty purposes.

5. Security

While no online service is 100% secure, we work hard to protect your information against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so.

6. Your Rights (India)

Under Indian law, you have certain rights concerning your personal data:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete personal data.
  • Right to Grievance Redressal: If you have any concerns or grievances regarding the processing of your personal data, you can contact our grievance officer (see Section 7).

7. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]